Learning the language and the socio-cultural codes

Council of Europe Toolkit

  • To equip volunteers providing language support for adult refugees.

Words for work

  • To learn the vocabulary that is needed for a specific occupation.

Learning language and citizenship skills

  • To learn the language of the host country through outdoor activities.
  • To get to know about the local area and the services offered while learning the language.

Intercultural communication on the workplace

  • To make managers aware of the importance of intercultural communication.
  • To provide examples of intercultural communication activities.

 

Structuring a training action at the workplace

  • To show how it is possible to organise group training sessions focused on language and communication at the workplace.
  • To give an example of process that can be adapted to other companies.

Presentation by hand

  • To facilitating the self-presentation of refugees.
  • To take into account the experience of refugees

Self-portrait in words

  • To encourage refugees and newcomers to tell their story.

Conflict management and change

  • To prepare professionals to support migrants facing psychological, cognitive and behavioural difficulties.

Intercultural competence

  • To describe the competence needed to work in a human environment composed of different cultures.
  • To provide tips to improve this competence in action.

Welcoming the migrant

  • To raise awareness on what needs to be taken into account to prepare the welcome of refugees and newcomers.
  • To give practical tips at organisational level.