Employment and career guidance counsellors

Behavioural interview guide

  • To guide the counsellor in the exploration of transversal skills through conversation
  • To explore the experience, knowledge, values and beliefs of the newcomer

Identifying existing transversal skills from past work situations

  • Facilitate the identification of transversal skills
  • Explore potential jobs having the same predominance of skills

Social coaching and counselling

  • To explain social coaching and the challenges.
  • To define the position of the social coacher.

Voluntary career mentors

  • To involve local mentors with work experience to advise refugees.

How to take into account the background of the refugee

  • To guide professionals and volunteers to take into account the background of refugees and newcomers.



  • To explain the meaning of empowerment.
  • To empower refugees and newcomers.

Conflict management and change

  • To prepare professionals to support migrants facing psychological, cognitive and behavioural difficulties.

Welcoming the migrant

  • To raise awareness on what needs to be taken into account to prepare the welcome of refugees and newcomers.
  • To give practical tips at organisational level.

Video CV

  • To explain the added value of video CV.
  • To provide guidelines to produce an effective video CV.

Intercultural competence

  • To describe the competence needed to work in a human environment composed of different cultures.
  • To provide tips to improve this competence in action.